The focus on the customer experience is pivotal to T-Mobile CEO Mike Sievert’s leadership style. He is co-architect and leader of the transformational “Un-carrier” strategy developed to solve customer pain points and the foundation for T-Mobile’s incredible growth over the past eight+ years. This Un-carrier culture encourages communication, diversity, opportunity, collaboration, and transparency — all of which are vital to T-Mobile remaining a disruptive force for consumers and businesses in the wireless industry.
