Through the pandemic, Anthem has also offered, and partnered with other organizations to offer, various mental health resources:
For providers in the Anthem network, Anthem offers value-based payment initiatives and also provides resources that are particularly helpful for providers of integrated health care. Guidelines and tools from Anthem can help providers better understand and navigate how to assess mental and behavioral well-being for patients, how to be inclusive and mindful of diverse patients, and what resources to recommend for patients with mental illnesses.
This in turn helps patients access better, more informed and more convenient care for mental and behavioral health.
Anthem emphasizes that mental and behavioral health conditions are often influenced by other factors, such as food, housing and financial circumstances, which can influence whether patients can find and access the necessary support.
Through its High Outreach to Promote Engagement (HOPE) program, Anthem strives to support the most vulnerable populations, who have the highest rates of multiple chronic conditions and higher patient admissions for behavioral health as well as physical health.
Licensed clinicians who are case managers with the HOPE program help program members understand available health care resources, set up medication schedules, make follow-up appointments and more. Case managers are able to have a broader view of a patient’s whole health, enabling a more well-rounded and trusted support system for those with behavioral and mental well-being conditions.
Anthem continues to work toward creating a system of care that treats physical, behavioral and mental health as one, and supports conversations about how to address stigmas and leverage digital innovations to provide better care.