CTA/CES Account FAQs

With your CTA/CES Account, you can use a single username and password to access all CES tools and CTA Member benefits.

Where can I use my CTA/CES Account?

How do I create a CTA/CES Account?

You will be prompted to create a CTA/CES Account the first time you try to access a platform that requires you to sign in. You may also do so directly here.

Go directly to your CTA Member profile, CTA Member Hub, CES Registration or CES Exhibitor Dashboard and you'll be led through an account creation process.

If you are a CTA Member, please use the email address where you receive communications about CTA membership benefits.

Note when you create your account that passwords cannot contain your username – the system won’t accept it.

In what situations will I need to create a new CTA/CES Account?

You’ve changed jobs since you originally created an account and are not yet registered for CES 2023.
Your company email has changed since you originally created an account and are not yet registered for CES 2023.
You only created an account for the all-digital CES 2021.
You entered a typo in your email when creating your account.

How do I know if I have a CTA/CES Account?

To check whether you have an existing CTA/CES Account, try creating a new account. If you get a message that says the user already exists, that email address is your CTA/CES Account username. Then you can complete the password reset process to access your account, if needed, or sign in.

What is my CTA/CES Account username?

The username for your CTA/CES Account is the email address where you receive communications about CTA membership benefits or CES registration.

To set up a CTA/CES Account, you must have a unique and verifiable email address.

I went to CES 2022 or CES 2020. Can I use the same username and password?

Yes, if you attended CES 2022 or CES 2020, you can use the same CTA/CES Account credentials for CES 2023 and beyond. You can also use that email address to access CTA Member benefits, if that username is where you receive communications about membership.

If you can't remember your password, click "I need help signing in" and then "Forgot password" to start the password reset process.

Note: The all-digital CES 2021 used a different sign-in process than other years. As a result, credentials may not match. If you created your account only for CES 2021, create a new account.

I forgot my CTA/CES Account password. How do I reset it?

Navigate to the password reset page. Or on the sign-in screen, click "I need help signing in" and then "Forgot password." Enter your email address and follow the email prompts.

I did not receive my CTA/CES Account activation email. How do I validate my account?

All customers creating a new CTA/CES Account are required to activate their account through a verification email. If you did not receive the verification email, please take the following steps:

Check all spam/junk folders.
Whitelist noreply@okta.com in your email settings.
Ask your company’s IT team to check that emails from noreply@okta.com are not getting caught in spam filters.

I've tried all of the steps above and I still can't access my account. What do I do now?

For additional help with CTA/CES Account issues,

Call a customer service representative at 1-866-201-1012, Monday through Friday, 9 AM-5 PM ET.
Email customerservice@CTA.tech with a much detail as possible describing your issue. Include any relevant screen shots.